Maple Tech Policies
Terms & Conditions
These terms apply to Maple Tech computer repair, IT support, website, custom PC, diagnostic, and related services in Windsor, Ontario. By requesting service, approving a quote, leaving equipment with Maple Tech, or using this website, you agree to these terms.
Last updated: July 4, 2026
1. Estimates, Quotes, and Diagnostics
Initial diagnostics are offered at no charge unless otherwise agreed in writing. Prices shown on the website are estimates and may change based on device condition, parts availability, shipping, taxes, supplier pricing, and the work required after inspection. Maple Tech will request approval before performing paid work beyond the agreed service scope.
2. Service Authorization
By submitting a service request or leaving equipment with Maple Tech, you confirm that you are authorized to approve repairs or services for that device, account, website, network, or system. You authorize Maple Tech to perform diagnostics and approved repair or setup work.
3. Data, Backups, and Software
Customers are responsible for backing up important files before service. Maple Tech will take reasonable care, but data loss can occur during malware removal, drive replacement, OS repair, failed storage recovery attempts, or other technical work. Maple Tech is not responsible for unbacked-up data, licensed software, passwords, activation keys, or account recovery issues unless explicitly included in the written service scope.
4. Parts, Compatibility, and Custom Builds
Parts pricing and availability can change quickly. Custom PC estimates are based on available information at the time of quote. Customer-supplied parts may be used when compatible, but Maple Tech is not responsible for defects, missing accessories, warranty limitations, or failures caused by third-party or used components supplied by the customer.
5. Payment
Payment is due when service is complete unless another arrangement is agreed in writing. Devices, builds, or deliverables may be held until payment is received. Unpaid invoices may pause further work or release of equipment.
6. Turnaround Times
Turnaround estimates are not guarantees. Delays can occur because of parts availability, supplier shipping, customer approvals, device condition, account lockouts, intermittent faults, or workload. Maple Tech will communicate meaningful delays when possible.
7. Warranty and Limitations
Maple Tech stands behind approved labour for the specific service performed. This does not cover new unrelated problems, customer-caused damage, malware reinfection, liquid damage, failing parts, third-party software issues, unstable customer-supplied parts, or manufacturer defects. Manufacturer parts warranties remain subject to the manufacturer or supplier terms.
8. Abandoned Equipment
If a customer does not respond to pickup, payment, or approval requests, Maple Tech may treat equipment as abandoned after repeated contact attempts and a reasonable holding period. Any storage, disposal, or recovery process should follow applicable Ontario requirements.
9. Website and Remote Services
Website work, remote support, account setup, and online services depend on customer access, hosting, third-party platforms, internet availability, and account permissions. Maple Tech is not responsible for outages or policy changes from third-party providers.
10. Contact
Questions about these terms can be sent through the Maple Tech contact form or service request page.